BOUTIQUE: 22 SKIRVING STREET, GLASGOW, G41 3AA 

Frequently Asked Questions

We’ve pulled together some of your most frequently asked questions below. However, if you have any other queries just drop us a line.


CARING FOR MY LINGERIE

How should I care for my lingerie?

All garments should be hand washed to maintain the life of your lingerie. Always remember to consult and follow the care instructions on the garment’s label.

We are delighted to offer Soak in our Glasgow shop. It's a life saver when it comes to hand washing your intimates. Read our dedicated blog post to find out more! 

Machine washing can cause unnecessary damage to your lovely lingerie – the fabric can shrink, the wires can bend and will sometimes come through the fabric. If the wires pop out during your machine cycle they can cause costly damage to your machine. Direct heat can also damage your bras, so keep them away from radiators and tumble driers. 

BOX OF GORGEOUS GIFTS

Do you offer a gift wrapping service?

Before shipping your item(s) our dedicated customer service team will beautifully wrap your item(s) in tissue before placing in our bespoke postal boxes.

If you’re buying a special gift for someone, we can place your tissue wrapped items in the bespoke box along with a special message. Simply include your message at the checkout within the 'special instructions' section.

If you're purchasing in-store let us know if you require the items to be gift wrapped and we will happily oblige. 

Do you sell gift cards?

Yes, you can purchase digital gift cards from our website or if you'd prefer you can buy physical gift cards in-store. Regardless of where you purchase, they can be used both online or in-store. 

Can I purchase using a gift card online?

Absolutely! Simply select ‘gift card’ as your form of payment at the checkout (this can be for the full amount or part of the order total) and enter your unique gift card reference number. 

I am having trouble paying with my gift card?

If your unique code is not accepted at checkout, please don’t hesitate to get in touch and we will be able to look into this further for you to identify the issue.

ORDERING

Can I place an order by telephone?

If you would prefer to discuss your order over the phone we are happy to offer advice and complete your order.

Can I pay for my order with a debit card?

Of course, we accept the following type of payments online and in-store: 
Mastercard, Mastercard Debit, Visa, Visa Debit.

DELIVERY

How will my order be shipped and when will it be delivered?

Before completing your order we will ask you how you would like your item(s) to be delivered. We use Royal Mail to deliver all parcels and you have the choice of 3 options:  

UK Royal Mail | Confirmed Delivery | 2nd Class - £3.90

UK Royal Mail | Confirmed Delivery | 1st Class - £4.50

Click & Collect | Order online and collect from our Glasgow shop | Free

Your delivery date will depend on your choice of postage method. Have a look at our delivery page for more information. 

What should I do if some or part of my order is missing?

Please call us on +44 (0)141 433 8919 and we will sort out the issue as quickly as possible for you.


RETURNS

Can I cancel my order?

If you change your mind and need to cancel your order call us on +44 (0)141 433 8919 or email us at hello@boxofgorgeous.com. Have a look at our returns page for more information. 


What should I do if I receive an incorrect item?

Please call us on +44 (0)141 433 8919 and we will sort out the issue as quickly as possible for you.


How do I make a return?

If you are unhappy with your order please contact us on +44 (141) 433 8919 or email us at hello@boxofgorgeous.com. To qualify for a refund your item(s) must be returned within 14 days in their original condition with all labels still attached. Have a look at our returns page for full details on how to make a return.


How quickly will I receive my refund?

We will process your refund as soon as possible after receiving your item(s). You will receive your refund within 14 days of Box of Gorgeous receiving your return. We will send you an email once your refund has been processed.


FITTING QUESTIONS

If you have any questions about how your bra should fit our detailed fitting guide will be able to help. 


If we haven't answered your question here then please get in touch via our contact form



Size Guide

Use our handy bra size conversion charts to convert any bra size into your UK size. 


If you're unsure of how your bra should fit have a look at our practical fitting guide for simple steps to ensure fabulous fitting lingerie. 

Always remember...

 

Back Band

UK  30 32 34 36
EUROPE 65 70 75 80
FRANCE 80 85 90 95
ITALY 0 1 2 3
USA 30 32 34 36
AUSTRALIA 8 10 12 14

 

Cup Size

UK  D DD E F FF G GG H
EUROPE D E F G H I J K
FRANCE D E F G H I J K
ITALY D DD E F FF G GG H
USA D DD DDD G H I J K
AUSTRALIA D DD E F FF G GG H

 

Briefs

8 10 12 14 16
XS S M L XL

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