All garments should be hand washed to maintain the life of your lingerie. Always remember to consult and follow the care instructions on the garment’s label.
We are delighted to offer Soak in our Glasgow shop. It's a life saver when it comes to hand washing your intimates. Read our dedicated blog post to find out more!
Machine washing can cause unnecessary damage to your lovely lingerie – the fabric can shrink, the wires can bend and will sometimes come through the fabric. If the wires pop out during your machine cycle they can cause costly damage to your machine. Direct heat can also damage your bras, so keep them away from radiators and tumble driers.
Before shipping your item(s) our dedicated customer service team will beautifully wrap your item(s) in tissue before placing in our bespoke postal boxes.
If you’re buying a special gift for someone, we can place your tissue wrapped items in the bespoke box along with a special message. Simply include your message at the checkout within the 'special instructions' section.
If you're purchasing in-store let us know if you require the items to be gift wrapped and we will happily oblige.
Yes, you can purchase digital gift cards from our website or if you'd prefer you can buy physical gift cards in-store. Regardless of where you purchase, they can be used both online or in-store.
Absolutely! Simply select ‘gift card’ as your form of payment at the checkout (this can be for the full amount or part of the order total) and enter your unique gift card reference number.
If your unique code is not accepted at checkout, please don’t hesitate to get in touch and we will be able to look into this further for you to identify the issue.
If you would prefer to discuss your order over the phone we are happy to offer advice and complete your order.
Of course, we accept the following type of payments online and in-store:
Mastercard, Mastercard Debit, Visa, Visa Debit.
Before completing your order we will ask you how you would like your item(s) to be delivered. We use Royal Mail to deliver all parcels and you have the choice of 3 options:
UK Royal Mail | Confirmed Delivery | 2nd Class - £3.90
UK Royal Mail | Confirmed Delivery | 1st Class - £4.50
Click & Collect | Order online and collect from our Glasgow shop | Free
Your delivery date will depend on your choice of postage method. Have a look at our delivery page for more information.
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